So I bought a laptop which I was very happy with. About 12 days ago, I noticed it wasnt charging with the plug in. The little light didnt come on indicating charging. After a lengthy discussion with HP Total Care Chat, I was told I would get a new plug within a week. Now, 12 days later, I had to email them to let them I didnt get it. I was told they "dont have a date" for when it will be shipped as there has been "great demand" for this adapter. I havent been able to use this laptop I paid over $500 for 12 days and I am furious that no one seems to know when I can use it again (power was done to under 20% so I havent even turned it on for days). I even got a phone call from some "manager" who apologized but didnt know squat. I dont know what to do. This doesnt seem fair. I have always loved HP but this is bull****. Any ideas on how to get somewhere with them????