Customer service call. Failure to verify identity, really? - Social Anxiety Forum
 
Thread Tools
post #1 of 1 (permalink) Old 04-08-2016, 05:10 AM Thread Starter
SAS Member
 
HellCell's Avatar
 
Join Date: Jul 2014
Location: United States
Gender: Male
Age: 27
Posts: 1,742

Customer service call. Failure to verify identity, really?


So earlier today, I was helping someone identify their address (some people don't pay attention to it) when a customer service rep asked them about it. The rep had to discontinue the call because of the background interference (me) assisted the identification.

This is stupid because I actually worked in call centers before and I never had to do that or seen a policy like that. In fact I've waited 10+ minutes to let people do what they had to do before getting back to me.

You do realize they can just call back with the information committed to memory?

There's a difference between security and playing games with people. This is the latter and not the first time I experienced something like this.
HellCell is offline  
Reply

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Similar Threads
Thread Thread Starter Forum Replies Last Post
Customer service advisor checkmabadself 30+ Members 9 05-31-2016 03:54 PM
Working in a call center with SA, Long Rant, need ways to cope Kestrelle Work 5 01-26-2016 10:25 PM
Has anyone survived customer service? BedBug Work 11 12-01-2015 04:51 PM
Is our creator the worst service provider and post customer service support ? sajs General Discussion 9 11-22-2015 02:23 AM
Good customer service shyguy07 General Discussion 4 09-17-2015 05:28 PM

Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

 
For the best viewing experience please update your browser to Google Chrome