Intro:
I work in a call center which basically deals with Infolines for different companies, and we work with another company that basically outsources the Infoline part of a promotional campaign to us. We have one person in this company with which we coordinate and is basically the project manager. This Project Manager I shall call her Ms. X, is basically (and I am not lying) a hyena, if you ever know the traits of a hyena she is the human version of it. She is a very treacherous person, who would not hesitate to cut your throat in a life or death situation.
Subject at Hand:
As I said we work closely with Ms. X who coordinates our projects from the other sides, she works pretty closely with us and basically and I am not lying, she is out to get us, all of the people working in my company, which consists of me, 2 other people who are like me call center operators, and the 2 coordinators, she never hesitates to humiliate us by putting us the operators in very shameful situation towards the customers and basically having to lie to them because she is a lazy b-word.
Every day she decides she needs to conduct a little test and call us directly the operators and basically act as a customer, the problem with this is that she doesn't know what the hell she wants, she just basically makes up stuff along the way while on the phone with us and she ends up asking us about the most absurd stuff, and if we screw it up be sure that our superiors will find out and they will yell at us for screwing up.
I am at a point where I feel like punching her face only by hearing her voice over the phone, I can't control myself, I feel such anger towards this person that I can't keep my emotions in check, this never happened to me ever with someone, and my problem above all is that I am a pretty impulsive person with a very short fuse, who will basically either slap your face or leave in the middle of the argument and punch the nearest object.
I work in a call center which basically deals with Infolines for different companies, and we work with another company that basically outsources the Infoline part of a promotional campaign to us. We have one person in this company with which we coordinate and is basically the project manager. This Project Manager I shall call her Ms. X, is basically (and I am not lying) a hyena, if you ever know the traits of a hyena she is the human version of it. She is a very treacherous person, who would not hesitate to cut your throat in a life or death situation.
Subject at Hand:
As I said we work closely with Ms. X who coordinates our projects from the other sides, she works pretty closely with us and basically and I am not lying, she is out to get us, all of the people working in my company, which consists of me, 2 other people who are like me call center operators, and the 2 coordinators, she never hesitates to humiliate us by putting us the operators in very shameful situation towards the customers and basically having to lie to them because she is a lazy b-word.
Every day she decides she needs to conduct a little test and call us directly the operators and basically act as a customer, the problem with this is that she doesn't know what the hell she wants, she just basically makes up stuff along the way while on the phone with us and she ends up asking us about the most absurd stuff, and if we screw it up be sure that our superiors will find out and they will yell at us for screwing up.
I am at a point where I feel like punching her face only by hearing her voice over the phone, I can't control myself, I feel such anger towards this person that I can't keep my emotions in check, this never happened to me ever with someone, and my problem above all is that I am a pretty impulsive person with a very short fuse, who will basically either slap your face or leave in the middle of the argument and punch the nearest object.