CAUTION---DO NOT order anything from their website !! Do Not order anything from their website. I tried ordering their $.99 sample pack and there was an error message that popped up saying transaction not complete,,# days later I see a charge on my credit card card for $119.96..I called them and they said I ordered the 4 month supply..I told them I didn't order anything because of the error message on their site..They said yes I did..They told me to return the product--I told them to send me a pre-paid label and I would..They said NO..I said I would file a dispute with My C.C company and they could fight it out..They are a rip-OFF!!! Pure and Simple
SCAM CAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM
This SAME thing happened to me! I called that automated order line for the $3.95 trial YESTERDAY and I got really leery b/c they ask you for your credit info. UP (which- stupid me- entered) so at the end when it asked for my name I gave the automated line a wrong last name and it asked me to verify the last 4 digits of my card and I entered the wrong ones. The automated line gave me an error message and said my info. did not match and so it was not going to ship anything and that trial $3.95 was not going to go through. BECAUSE IT IS AUTOMATED once you enter your card info. you CANNOT opt out. Just a word to the wise.
I checked my online banking the next day (TODAY) and there was a glaring charge of $$$$$$$$$$119.96!!!!
I called and they said I had ordered some crazy package- which I didn't and that it had already been shipped (I JUST "ordered" it- there is NO WAY) so I was told because "it was shipped" I had to wait until it came to return it and get a refund! EVEN THOUGH I had terminated the order before it completed and the automated line confirmed that.
You will speak will rude/uneducated people too.
WHAT TO DO IF YOU MADE THE MISTAKE OF ORDERING THIS!!:
1) CANCEL your card IMMEDIATELY or they will keep charging you.
* After YOU CANCEL the card you used:
Make sure call Welltab and let them know you are filing a dispute with your bank or credit card company against them and that you are cancelling with them and they are not authorized to charge anything to your account. If you did not cancel your card- EVEN IF you tell Welltab you are cancelling- they will STILL makes charges on the card you used- so CANCEL IT and get a new one ASAP.
The # for Welltab is: 1-866-672-2644- You will be on automated and then on hold forever but DO IT ANYWAY..You will speak to rude/uneducated people who will frustrate you deny any of your complaints. DO IT ANYWAY.
2) DISPUTE THE CHARGE WITH YOUR BANK/CARD Co.:
Call your bank/or credit card and file a dispute. WRITE DOWN THE CLAIM #!
TELL THEM EVERYTHING.
when you get the product- return it! Welltab will say if it is not within 2 weeks (for the trial) or 30 days if you get charged for any of the "packages". you will not get your money back.
4)WHEN RETURNING GET TRACKING:
do NOT just return to sender which is what Welltab will tell you to do when you call. Take it somewhere and get a TRACKING #!! So, you have proof to your bank or card company WHEN you sent it and that they GOT IT AND WHEN they got it (they will say they didn't get it AT ALL or your timing was past due and you will not get your money back).
5) TRACK REFUND:
After you have your documentation that you received it (with date) AND tracking (with date obviously) confirming you sent it back- make sure you know the time Welltab is allotted by your banking institution b/c of your dispute for Welltab to refund.
EX: My bank requires Welltab to refund me within 15 days of me returning the package. If that does not happen within that time frame- call your bank or card company and THEY will refund you and your institution will go after Welltab for that money themselves so you no longer have to worry about it.
TALK ABOUT A HUGE MISTAKE- TIME & MONEY.....A HUGE PAIN!