Social Anxiety Support

WineKitty · 09-29-2009, 11:27 PM

So I bought a laptop which I was very happy with. About 12 days ago, I noticed it wasnt charging with the plug in. The little light didnt come on indicating charging. After a lengthy discussion with HP Total Care Chat, I was told I would get a new plug within a week. Now, 12 days later, I had to email them to let them I didnt get it. I was told they "dont have a date" for when it will be shipped as there has been "great demand" for this adapter. I havent been able to use this laptop I paid over $500 for 12 days and I am furious that no one seems to know when I can use it again (power was done to under 20% so I havent even turned it on for days). I even got a phone call from some "manager" who apologized but didnt know squat. I dont know what to do. This doesnt seem fair. I have always loved HP but this is bull****. Any ideas on how to get somewhere with them????

warcraft · 09-30-2009, 04:37 PM

Always go for the business line instead of consumer. For a couple of hundred more, you could have gotten a thinkpad.

TiMeZuP · 10-03-2009, 09:46 PM

Quote:

Originally Posted by WineKitty

So I bought a laptop which I was very happy with. About 12 days ago, I noticed it wasnt charging with the plug in. The little light didnt come on indicating charging. After a lengthy discussion with HP Total Care Chat, I was told I would get a new plug within a week. Now, 12 days later, I had to email them to let them I didnt get it. I was told they "dont have a date" for when it will be shipped as there has been "great demand" for this adapter. I havent been able to use this laptop I paid over $500 for 12 days and I am furious that no one seems to know when I can use it again (power was done to under 20% so I havent even turned it on for days). I even got a phone call from some "manager" who apologized but didnt know squat. I dont know what to do. This doesnt seem fair. I have always loved HP but this is bull****. Any ideas on how to get somewhere with them????

What light are you referring to? The light on the computer? Or the light on the actual charger itself?

Does your charger have a light on it? Dose it shine? If there is a light and its not shining its definitly the charger. However, if the charger has a light on it and you don't notice your system charing, chances are its not the charger. It could be the mobo. I am speaking hypothetically. I used to work for dell. So I know the drill all to well when it comes to issues. Phone support always screws this up. Please keep us posted

09-29-2009, 11:27 PM	#1 (permalink)
WineKitty Status: Almost 10,000 Posts :) Join Date: Nov 2004 Location: Alone Inside My Mind Gender: Female Posts: 9,968	HP Customer Service SUCKS So I bought a laptop which I was very happy with. About 12 days ago, I noticed it wasnt charging with the plug in. The little light didnt come on indicating charging. After a lengthy discussion with HP Total Care Chat, I was told I would get a new plug within a week. Now, 12 days later, I had to email them to let them I didnt get it. I was told they "dont have a date" for when it will be shipped as there has been "great demand" for this adapter. I havent been able to use this laptop I paid over $500 for 12 days and I am furious that no one seems to know when I can use it again (power was done to under 20% so I havent even turned it on for days). I even got a phone call from some "manager" who apologized but didnt know squat. I dont know what to do. This doesnt seem fair. I have always loved HP but this is bull**. Any ideas on how to get somewhere with them???? __________________ "The more I know about people, the better I like my dog." - Mark Twain**

09-30-2009, 04:37 PM	#2 (permalink)
warcraft Status: SAS Member Join Date: Jul 2008 Location: dc Gender: Male Age: 23 Posts: 35	Always go for the business line instead of consumer. For a couple of hundred more, you could have gotten a thinkpad.